Make the most of waste by the Auckland Council

Frequently asked questions

 

I have heard we are getting new rubbish bins in former Manukau City Council area - do I get a bin? 
Why are we getting these bins?
Which areas are getting a bin?
I have my own private rubbish collection, can I opt out or get a refund on my rates?
When will I get a bin?
Will the bin have a house number on it?
Can I get a smaller bin?
Can I get a larger bin?
Is there a charge for a larger bin?
I need a larger bin but my landlord will not pay the additional charge. What should I do?
I have registered for a larger bin but have now changed my address, can I have it delivered to my new place?
If I order a larger bin later do I pay the same charge?
I’m a Housing New Zealand tenant, what do I do if I want a larger bin?
Can I get an additional bin?
When does the new service start?
Can I start using the bin when I get it?
Do I still have to purchase rubbish bags?
I have steps in front of my home/ have a steep driveway/ have a disability and can't put the bin out easily. What do I do?
I rent and have moved into a new place and there is no bin, what should I do? 
I have received the new rubbish bin and realise it is too small – can I get a larger bin before Monday 4 September 2017? 
What can I put in the new bin?
What can't I put in the new bin? 
Will I need to put my rubbish in a bag before putting it in the new bin?
I don’t want to pay for a larger bin, can I still put out my excess rubbish in rubbish bags?
Will community centres/sports clubs/police stations/schools/small businesses get a bin? We have been putting out bags in the past - what should we do about our rubbish?

I have heard we are getting new rubbish bins in former Manukau City Council area - do I get a bin? 

The new rubbish bins are being delivered from June to July 2017 to all households currently paying a targeted waste charge.  Check the bin delivery schedule for delivery dates for your suburb. If you requested a larger bin before 31 March 2017 these bins are being delivered 4-5 days later than the standard 120 litre bins.

If you have not received your bin by the scheduled delivery date please call council on 09 928 0934.

Why are we getting these bins?

Auckland Council is currently working towards making waste collection services consistent across the region. The reasons  we are introducing the 120 litre rubbish bins is to improve the efficiency of the service, improve the health and safety of our collectors and reduce mess due to animal strike.

Which areas are getting a bin?

Former Manukau City Council area which encompasses, Howick, Otara-Papatoetoe, Manurewa and parts of Mangere-Otahuhu and the Franklin Local Boards.

I have my own private rubbish collection, can I opt out or get a refund on my rates?

Yes, you can opt out of getting a bin, however you won’t get a refund on your rates.

When will I get a bin?

The bins will be delivered between Monday 12 June and Friday 28 July 2017.  Check the bin delivery schedule for delivery dates for your suburb. If you requested a larger bin before 31 March 2017 these bins are being delivered 4-5 days later than the standard 120 litre bins.

Will the bin have a house number on it?

Yes, each rubbish bin is allocated to a specific address. That address is printed on a small sticker attached to the bin.

Can I get a smaller bin?

No. The default bin is 120L. We are not offering smaller bins.

Can I get a larger bin? 

If you did not request a larger bin before Friday 31 March, you will receive the standard sized bin in June or July. You can request a larger bin from 12 June 2017.

Is there a charge for a larger bin?

The charge will be $55.00 (approx.) for the first year (subject to change) and an ongoing annual charge thereafter to be included in your rates. The charge includes the collection cost.

I need a larger bin and my landlord will not pay the additional charge. What should I do?

The new 120L rubbish bins hold the equivalent of 2-3 rubbish bags. If you are putting out more than this weekly it is an opportune time to revisit how you manage your waste.

I have registered for a larger bin but have now changed my address, can I have it delivered to my new place?

The rubbish bin stays with the property and you should have a bin at your new house. If your new property has the standard size bin, we can arrange to swap to the larger bin at your new property.

If I order a larger bin after 31 March do I pay the same charge?

You will be able to request a larger bin from 12 June 2017. 

  •          For larger bins ordered from 12 June207 to 31 December 2017 the charge will be approx. $55.00
  •          For larger bins ordered between 1 January 2018 and 30 June 2018 the charge will be approx. $41.00. This is a half-yearly charge.

*(subject to consultation of the council's annual plan).

Thereafter the annual service fee will be added to the rates account

I’m a Housing New Zealand tenant, what do I do if I want a larger bin?

All Housing NZ properties with four or more bedrooms will receive the larger bin in July. For all other queries you will need to talk to your HNZ tenancy manager on 0800 801 601.

Can I get an additional bin?

No. We are providing one rubbish bin per targeted waste charge paid for the property.

When does the new service start?

Weekly collections commence from Monday 4 September 2017. Your rubbish pick up day will not change.

Can I start using the bin when I get it?

No. Collections using the new rubbish bin do not start until week commencing Monday 4 September 2017. Please continue to use rubbish bags up until this time. A new fleet of trucks will replace manual collections, so we will not pick up rubbish bags after Friday 1 September 2017. 

Do I still have to purchase rubbish bags?

Up until Friday 1 September 2017 continue to put out rubbish bags as the new rubbish bin service has not yet started. From Monday 4 September 2017, when the new rubbish bin starts, you will not have to purchase rubbish bags as you may place your loose rubbish directly into the new rubbish bin, without first placing it in a bag. If it is convenient for you, you may put your rubbish in a bag before placing the bag in the new rubbish bin.

I have steps in front of my home/ have a steep driveway/ have a disability and can't put the bin out easily. What do I do?

The new rubbish bins are half the size of the current recycling bin, we suggest you follow the same practice. If you encounter problems we can arrange to contact you with solutions.

I rent and have moved into a new place and there is no bin, what should I do? 

The new rubbish bins are being delivered to all eligible residential properties paying a targeted waste charge during June and July 2017. Check the bin delivery schedule for delivery dates for your suburb. If you have not received your bin by the scheduled delivery date please call council on 09 928 0934

I have received the new rubbish bin and realise it is too small – can I get a larger bin before Monday 4 September 2017? 

No. We are currently delivering bins to all properties to ensure a bin is received for the start of the new service. Those customers that registered by the cut-off date of Friday 31 March 2017 will be given first priority to getting the larger bin. Customers will have the chance to request to exchange the 120 litre bin for a 240 litre from Monday 12 June 2017. Once you have requested the larger bin you will be sent an invoice requiring payment before the bin is delivered. However we do recommend that you try using the smaller bin first to see if it suits your needs. 

What can I put in the new bin?

General household waste other than recyclable items and unacceptable material (see below).

What can't I put in the new bin? 

Please do not put the following items in your rubbish bin:

•recyclable items - put these out with your recycling instead
•garden waste or soil
•heavy items which will make the bin difficult to lift or cause it to split, e.g. concrete or rocks
•hazardous waste (excluding household batteries) - e.g. oil, paint, chemicals
•medical sharps or other skin piercing devices
•building materials or machinery parts
•hot ashes, explosives or highly flammable materials
•liquid, e.g. acid, ink, effluent from chemical toilets
•large items which can be saved for the inorganic collection if it can't be used by anyone else. 

Will I need to put my rubbish in a bag before putting it in the new bin?

No. You may place the rubbish loosely in the bin or you may put your rubbish in a bag before placing the bag in the new rubbish bin.

I don’t want to pay for a larger bin, can I still put out my excess rubbish in rubbish bags?

No. Rubbish bags will not be collected after Friday 1 September 2017. If you need ideas on how to reduce your waste to landfill, explore our website, or we can arrange to meet with you for further assistance.

Will community centres/sports clubs/police stations/schools/small businesses get a bin? We have been putting out bags in the past - what should we do about our rubbish?

Up until now only residential properties that pay the targeted waste charge are eligible to receive the 120 litre rubbish bin. The bin is intended for the disposal of household quantities of rubbish only.  If your property is not currently paying a targeted waste charge, you will not automatically be entitled to the new rubbish bin service.  However the council is now offering the ability to opt-in to the new rubbish bin service should this suit your requirements.  Letters will be sent to the rateable owner of the property offering the chance to opt-in to the new service. If you do wish to opt-in, please note that the delivery of the 120/240 litre wheelie bins will take place in August/September.  You may need to make alternative rubbish disposal arrangements until the bin has been issued.