Make the most of waste by the Auckland Council

Your questions answered

When do all the changes take effect?

Why are bins replacing orange bags?

I live in the North Shore, why do we not get this service until 2018?

Do I need to put the bin out every week?

Tags

Where can I buy tags?

How much do the tags cost?

How will the tags work?

When can I purchase the tags?

What if someone steals my tag?

Will my rubbish bin be collected if I don’t put a tag on it?

Do I need to put a tag on my green council recycling bin as well?

I live in the bin tag trial area of Milford and we have been using tags since 2016, can I keep using tags on my bin?

Bags

Can I keep using bags?

I have a lot of bags left; can I swap them for tags?

Can I use my old Council orange bags as a tag?

I’m a rural customer who wants to use bags, where can I buy them?

Bins

I don’t have one of the old blue bins because I returned it; it’s lost or broken or I live in a new house – what do I do?

Why is the new bin smaller? Why do I have to pay the same amount for tags if I have a smaller bin?

I have a wheelie bin from a private contractor. Can I attach a council tag to it for collection?

Will I need to put my rubbish in a bag before putting it in the bin?

I am worried about my refuse bin getting smelly, what should I do?

What if someone else fills up my bin with their rubbish?

My business is in a street where orange council rubbish bags are collected three times a week. Will this continue after the switch to the bin service?

Will both urban and rural areas use bins?

I’m a rural customer who wants to use bags, where can I buy them?

Is there a rural-urban phased rollout of the rubbish bins?

Can residents opt out of bin collection, in particular where steep driveways and narrow roads are an issue?

I have a bigger 240 litre blue and yellow bin - it’s the same size as my current recycling bin. Can I use this in the new service and will I have to buy two tags?

When do all the changes take effect?

West Auckland

When:       

Tags on sale

15 September 2017

Bag sales stop

2 October 2017

Tagged bin collections start (bag collections continue)

2 October 2017

Bag collections stop, only council service in this area is tagged bins  

5 March 2018

 

North Shore     

When:      

Tags on sale in North Shore

15 March 2018

Tagged bin collections start (bag collections continue), bag sales stop 

9 April 2018

Bag collections stop, only council service in this area is tagged bins  

29 June 2018


Why are bins replacing orange plastic bags?

Auckland Council is phasing out its bag collection services across the Auckland region and standardising its rubbish collection service to a bin only service in line with its Waste Management Minimisation Plans. This is to encourage household waste minimisation and to reduce the health and safety risk associated with bag collections.

I live in the North Shore, why do we not get this service until 2018?

Council is introducing this ‘Pay as You Throw’ service in three areas of Waitākere, North Shore and Papakura over the next 12 months.

Auckland Council is taking a staged approach for a number of reasons. This includes:

-              The logistics of bringing in a new fleet of trucks in two waves instead of all at once.

-              Making sure that we are able to keep up with the work of:

o             getting tags into supermarkets and dairies,

o             delivering new bins to those who need them,

o             providing customer service and community engagement to help people get used to the new service.

Do I need to put the bin out every week?

No. If your bin isn’t full you can wait until it is full before attaching a tag and putting it out. The new service is a ‘pay as you throw’ service

Your rubbish and recycling bins will be collected on the same day. Rubbish collections will continue to be available weekly (with a prepaid tag) and recycling will be collected fortnightly.

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Tags

Where can I buy tags?

You can buy orange and green tags at supermarket check outs across west Auckland. Blue tags will be available to purchase from the end of February 2018. Tags for North Shore will go on sale 15 March 2018. You can also buy them at dairies and petrol stations, as well as Auckland Council service centres, libraries and the Waitākere refuse transfer station.

How much do the tags cost?

Orange tag for the standard sized bin (120L or 140L) - $3.80

Green tag for the larger sized bin (240L) - $5.50

From 26 March the blue tag price for 80L bins will be $2.60 at Auckland Council service centres, libraries and the Waitākere refuse transfer station. 

The new standard $2.60 price will take two to three weeks to take effect at other outlets and supermarkets.

In the interim the blue tag price is $2.90.

ACO0049_NorthPAYT_684px_x_350px_Bins_graphic.jpg

How will the tags work?

The tag works like an airport luggage tag – on the back of the tag instructions explain how to place the tag around the bin handle. Attach the tag to the left-hand bin handle so our collectors can see them. 

When can I purchase the tags?

Waitākere: orange and green tags are on sale now at local supermarket checkouts, dairies and petrol stations. Blue tags will be on sale end of February 2018. You can also buy them at Auckland Council service centres, libraries and the Waitākere Transfer Station.

North Shore: all tags are now on sale in local retailers.

What if someone steals my tag?

The tag design includes a security cut outs to prevent it being peeled off easily once the tag is stuck together. This means that if someone takes a tag off your bin they won’t be able to use it for themselves. 

Each tag also has a space to write your address as an additional security feature. This will help rubbish collection runners, who will be inspecting tags, identify if a tag has been stolen and re-used.   

Will my rubbish bin be collected if I don’t put a tag on it?

No. Drivers will only collect Auckland Council bins with a tag. Please make sure you put a tag on your bin as there will be no option to pay for a tag later and trucks will not be sent back to collect bins put out without a tag.

Do I need to put a tag on my green council recycling bin as well?

No. Recycling will still be paid for in your rates so there is no need for you to buy a tag for this.

I live in the bin tag trial area of Milford and we have been using tags since 2016, can I keep using tags on my bin?

Yes, you’ll still be able to request new tags by emailing bintagtrial@aucklandcouncil.govt.nz, and you’ll also be able to buy tags in service centres, supermarkets and dairies across west Auckland.  We still welcome your feedback on the bin tag trial so please email this to the email above. Thank you for continuing to be a part of the trial and helping shape this new service.

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Bags

Can I keep using bags?

Orange Auckland Council bags will still be collected on the North Shore until 29 June 2018. Collections in Waitākere have now stopped.

Rural areas will have the option of bags or bins.

I have a lot of bags left; can I swap them for tags?

Auckland Council will collect bags until 29 June 2018 in North Shore. You can put the bags out in this time. Collections in Waitākere have now stopped. Auckland Council will swap out left over bags for tags once the bag collection service in your area ceases on a case by case basis.

Auckland Council's Waitākere transfer station will continue to accept rubbish in orange bags.

Can I use my old Council orange bags as a tag?

No, you will need to purchase tags to use the rubbish bin service

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Bins

I don’t have a bin - what do I do?

You can request a new bin. Please click here to request a new bin.

Can I change my bin to a larger or smaller size?

Yes, you can. Click here.

I have a wheelie bin from a private contractor. Can I attach a council tag to it for collection?

No. That bin belongs to the private contractor and Auckland Council trucks will not collect refuse from them.

Will I need to put my rubbish in a bag before putting it in the  bin?

No. You may place the rubbish loosely in the bin. Or you may put your rubbish in a bag before placing the bag in the new rubbish bin, if you prefer.

Why is the new bin smaller? Why do I have to pay the same amount for tags if I have a smaller bin?

The 120 litre is the standard bin used in Auckland Central, Manukau and in Papakura.

Instead of spending money on recalling all of the old 140 litre bins at once and replacing them with new 120 litre bins, the old bins will be replaced slowly over time.

I am worried about my refuse bin getting smelly, what should I do?

Auckland Council is rolling out a food waste collection in urban areas of Auckland, beginning with Papakura in 2018 and aiming for Auckland wide in the next three to five years. In the meantime we encourage composting food waste or using a bokashi bin. You can also place meat, bones and other food scraps in the fridge or freezer until collection day. 

For nappies and sanitary products consider using cloth or other reusable options. Alternatively, put the items in a plastic bag, squeeze the air out and tie to seal before placing it in your bin. Dog waste can also be bagged and binned in the same way.

What if someone else fills up my bin with their rubbish?

Under the Solid Waste Bylaw 2012 it is an offence to put items into someone else’s bin without their permission. This is considered illegal dumping and those who do it can face fines of up to $400 if caught. To avoid this issue, try not to put your bin out until the night before.

My business is in a street where orange Council rubbish bags are collected three times a week. Will this continue after the switch to the bin service?

Yes, streets with the commercial three times per week schedule will still be collected three times per week.

Will both urban and rural areas use bins?

The urban areas will only use the bins, but for the rural areas they will have the option of using either the bin or the bag. From a health and safety perspective, we would like to shift to bins everywhere. However, due to the issues raised by residents, we choose to provide a mixed service to meet the needs of the rural residents.

I’m a rural customer who wants to use bags, where can I buy them?

In Waitākere you will be able to buy bags from:

  • Piha Store
  • Huia Store
  • Oratia Suprette
  • Libraries: Waitākere Central, Glen Eden, New Lynn, Blockhouse Bay, Avondale, Ranui, Massey, Te Atatu and Titrangi
  • Service centres: Waitākere Central, New Lynn local board and Glen Eden local board

In North Shore you will be able to buy bags from:

  • New World Albany, 219 Don Mckinnon Dr, Albany, Auckland 0632
  • Pak n Save Albany, Don Mckinnon Drive, Albany, Auckland 0632
  • Albany Highway Superette, 357 Albany Highway, Albany
  • Sevilles Superette, 52 Oteha Valley Road, Albany
  • Pak n Save Silverdale, 20 Hibiscus Coast Highway, Silverdale
  • Mitre 10 Mega, 260 Oteha Valley Rd, Albany, Auckland 0632
  • D H Supermarket - Dahua Albany, Don Mckinnon Drive, Albany
  • Libraries: Albany Village Library, Birkenhead Library, Devonport Library, Glenfield Library, Northcote Library, Takapuna Library, East Coast Bays Library
  • Service centres: Albany, Birkenhead, Devonport, Glenfield, Takapuna, East Coast Bays

Is there a rural-urban phased rollout of the rubbish bins?

No, the introduction of the bin collection service will be undertaken at the same time for the whole of west Auckland and North Shore. In the rural areas, where customers would like to continue using the bags, they are welcome to do so.

Can residents opt out of bin collection, in particular where steep driveways and narrow roads are an issue?

Both the urban (bin only) and rural (bin / bag) services are user pays, and are not rates funded so you can choose to use a different service. However, we would encourage you to use the Auckland Council service, as any surplus revenues generated from this contributes towards council’s waste minimisation efforts.

I have a bigger 240 litre blue and yellow bin - it’s the same size as my current recycling bin. Can I use this in the new service and will I have to buy two tags?

If you have an existing 240L blue and yellow bin you can still use this in the new service, but you will need to buy green tags instead of orange or blue tags.

The green tags cost $5.50 per tag, to reflect the extra cost of collecting and disposing the additional rubbish.

If you don’t want the larger bin you can exchange it for one or two smaller 120L bins or an 80L bin.

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