Make the most of waste by the Auckland Council

North West: Frequently asked questions

When do all the changes take effect?

Tags

Where can I buy tags?

How much do the tags cost?

How will the tags work?

When can I purchase the tags?

What if someone steals my tag?

Will my rubbish bin be collected if I don’t put a tag on it?

I live in the bin tag trial area of Milford and we have been using tags since 2016, can I keep using tags on my bin?

Bags

Can I keep using bags?

I have a lot of bags left; can I swap them for tags?

Bins

I don’t have one of the old blue bins because I returned it; it’s lost or broken or I live in a new house – what do I do?

Why is the new bin smaller? Why do I have to pay the same amount for tags if I have a smaller bin?

I am worried about my refuse bin getting smelly, what should I do?

Will both urban and rural areas use bins?

Is there a rural-urban phased rollout of the rubbish bins?

Can residents opt out of bin collection, in particular where steep driveways and narrow roads are an issue?

I have a bigger 240 litre blue and yellow bin - it’s the same size as my current recycling bin. Can I use this in the new service and will I have to buy two tags?


When do all the changes take effect?

Your rubbish and recycling bins will be collected on the same day. Rubbish collections will continue to be available weekly (with a prepaid tag) and recycling will be collected fortnightly.

Waitākere 

When:       

Tags on sale in Waitākere, bag sales stopped.

15 September 2017

Tagged bin collections start (bag collections continue)

w/c Mon 2 October 2017

Bag collections stop, only council service in this area is tagged bins

w/c Mon 5 March 2018

 

North Shore     

When:      

Tags on sale in North Shore, bag sales stopped

Mid-February 2018

Tagged bin collections start (bag collections continue)

w/c Mon 5 March 2018

Bag collections stop, only council service in this area is tagged bins

w/c Mon 30 July 2018

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Tags

Where can I buy tags?

Tags will be available at all stores in September that currently sell rubbish bags such as supermarkets, dairies and petrol stations. As well as, Auckland Council service centres, libraries and the Waitākere refuse transfer station.

How much do the tags cost?

The cost of the tags is not yet confirmed, but it will be at a competitive rate that covers the cost of the service and will be the same across the region.

How will the tags work?

The tag will be placed on the right bin handle and will be removed by the bin collector.

When can I purchase the tags?

Tags will be available in September 2017 onwards.

What if someone steals my tag?

Once the tag is on the bin it can only be removed by breaking it. This means that someone who takes a tag off someone else’s bin won’t be able to use it for themselves. We are aware that this may happen for some customers from time to time, and are currently developing processes to deal with this kind of situation. To avoid this issue, try not to put your bin out until the night before.

Will my rubbish bin be collected if I don’t put a tag on it?

No. Drivers will only collect Auckland Council red and green, or blue and yellow bins, with a tag. Please make sure you put a tag on your bin as there will be no option to pay for a tag later and trucks will not be sent back to collect bins presented without a tag.

I live in the bin tag trial area of Milford and we have been using tags since 2016, can I keep using tags on my bin?

Yes, you’ll still be able to request new tags by emailing bintagtrial@aucklandcouncil.govt.nz, and you’ll also be able to buy tags in service centres, supermarkets and dairies once these become available in September. We still welcome your feedback on the bin tag trial so please email this to the email above. Thank you for continuing to be a part of the trial and helping shape this new service.

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Bags

Can I keep using bags?

Orange council bags will still be collected in Waitākere until February 2018 and on the North Shore until June 2018.

Rural areas will have the option of bags or bins.

I have a lot of bags left; can I swap them for tags?

Council will collect bags for four months after launch of service in your area. You can put the bags out in this time. Council will swap out left over bags for tags once the bag collection service in your area ceases on a case by case basis.

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Bins

I don’t have one of the old blue bins because I returned it; it’s lost or broken or I live in a new house – what do I do?

You will be able to request a new bin. Please click here to request a new bin. The new bin will be a red and green 120 litre bin.

Why is the new bin smaller? Why do I have to pay the same amount for tags if I have a smaller bin?

The 120 litre is the standard bin used in Auckland Central, Manukau and soon in Papakura.

Instead of spending money on recalling all of the old 140 litre bins at once and replacing them with new 120 litre bins, the old bins will be replaced slowly over time.

I am worried about my refuse bin getting smelly, what should I do?

Council is rolling out a food waste collection in urban areas of Auckland, beginning with Papakura in 2018 and aiming for Auckland wide in the next three to five years. In the meantime we encourage composting food waste or using a bokashi bin. You can also place meat, bones and other food scraps in the fridge or freezer until collection day. 

For nappies and sanitary products consider using cloth or other reusable options. Alternatively, put the items in a plastic bag, squeeze the air out and tie to seal before placing it in your bin. Dog waste can also be bagged and binned in the same way.

Will both urban and rural areas use bins?

The urban areas will only use the bins, but for the rural areas they will have the option of using either the bin or the bag for the foreseeable future.  From a health and safety perspective, we would like to shift to bins everywhere. However, due to the issues raised by residents, we choose to provide a mixed service to meet the needs of the rural residents.

Is there a rural-urban phased rollout of the rubbish bins?

No, the introduction of the bin collection service will be undertaken at the same time for the whole of Waitākere area. In the rural areas, where customers would like to continue using the bags, they are welcome to do so.

Can residents opt out of bin collection, in particular where steep driveways and narrow roads are an issue?

Both the urban (bin only) and rural (bin / bag) services are user pays, and are not rates funded so you can choose to use a different service provider should you choose to do so. However, we would encourage you to use the council service, as any surplus revenues generated from this contributes towards council’s waste minimisation efforts.

I have a bigger 240 litre blue and yellow bin - it’s the same size as my current recycling bin. Can I use this in the new service and will I have to buy two tags?

If you have an existing 240L blue and yellow bin you can still use this in the new service, but you will need to buy green tags instead of orange tags.

The green tags will have a different price from the orange tags, to reflect the extra cost of collecting and disposing the additional rubbish.

If you don’t want the larger bin you can exchange it for one or two smaller 120L bins.

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