Make the most of waste by the Auckland Council

Your questions answered

Tags

Where can I buy bin tags?

How much do the bin tags cost?

How will the bin tags work?

What if someone steals my bin tag?

I live in the bin tag trial area of Milford and we have been using tags since 2016, can I keep using tags on my bin?

I’m a rural customer who wants to use bags, where can I buy them?

Bags

Can I keep using bags?

I have a lot of bags left; can I swap them for bin tags?

Can I use my old Council orange bags as a bin tag?

Bins

I don’t have one of the old blue bins because I returned it; it’s lost or broken or I live in a new house – what do I do?

Why is the new bin smaller? Why do I have to pay the same amount for tags if I have a smaller bin?

I have a wheelie bin from a private contractor. Can I attach a council tag to it for collection?

Will I need to put my rubbish in a bag before putting it in the bin?

I am worried about my refuse bin getting smelly, what should I do?

What if someone else fills up my bin with their rubbish?

My business is in a street where orange council rubbish bags are collected three times a week. Will this continue after the switch to the bin service?

Will both urban and rural areas use bins?

Is there a rural-urban phased rollout of the rubbish bins?

Can residents opt out of bin collection, in particular where steep driveways and narrow roads are an issue?

I have a bigger 240 litre blue and yellow bin - it’s the same size as my current recycling bin. Can I use this in the new service and will I have to buy two tags?

Tags

Where can I buy tags?

You can buy blue, orange and green tags at supermarket check outs across west Auckland and the North Shore. You can also buy them at dairies and petrol stations, as well as Auckland Council service centres, libraries and the Waitākere refuse transfer station.

How much do the tags cost?

Orange tag for the standard sized bin (120L or 140L) - $3.80

Green tag for the larger sized bin (240L) - $5.50

Blue tag for the smaller sized bin (80L) - $2.60

Available at Auckland Council service centres, local supermarkets, libraries and the Waitākere refuse transfer station. 

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How will the tags work?

The tag works like an airport luggage tag – on the back of the tag instructions explain how to place the tag around the bin handle. Attach the tag to the left-hand bin handle so our collectors can see them. 

What if someone steals my bin tag?

The tag design includes a security cut outs to prevent it being peeled off easily once the tag is stuck together. This means that if someone takes a tag off your bin they won’t be able to use it for themselves. 

Each tag also has a space to write your address as an additional security feature. This will help rubbish collection runners, who will be inspecting tags, identify if a tag has been stolen and re-used.   

I live in the bin tag trial area of Milford and we have been using tags since 2016, can I keep using tags on my bin?

Yes, you’ll still be able to request new tags by emailing bintagtrial@aucklandcouncil.govt.nz, and you’ll also be able to buy tags in service centres, supermarkets and dairies across west Auckland.  We still welcome your feedback on the bin tag trial so please email this to the email above. Thank you for continuing to be a part of the trial and helping shape this new service.

I’m a rural customer who wants to use bags, where can I buy them?

In Waitākere you will be able to buy bags from:

  • Piha Store
  • Huia Store
  • Oratia Suprette
  • Libraries: Waitākere Central, Glen Eden, New Lynn, Blockhouse Bay, Avondale, Ranui, Massey, Te Atatu and Titrangi
  • Service centres: Waitākere Central, New Lynn local board and Glen Eden local board

In North Shore you will be able to buy bags from:

  • New World Albany, 219 Don Mckinnon Dr, Albany, Auckland 0632
  • Pak n Save Albany, Don Mckinnon Drive, Albany, Auckland 0632
  • Albany Highway Superette, 357 Albany Highway, Albany
  • Sevilles Superette, 52 Oteha Valley Road, Albany
  • Pak n Save Silverdale, 20 Hibiscus Coast Highway, Silverdale
  • Mitre 10 Mega, 260 Oteha Valley Rd, Albany, Auckland 0632
  • D H Supermarket - Dahua Albany, Don Mckinnon Drive, Albany
  • Libraries: Albany Village Library, Birkenhead Library, Devonport Library, Glenfield Library, Northcote Library, Takapuna Library, East Coast Bays Library
  • Service centres: Albany, Birkenhead, Devonport, Glenfield, Takapuna, East Coast Bays

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Bags

Can I keep using bin bags?

All collections of orange Auckland Council bags have now stopped.

Rural areas will have the option of bags or bins.

I have a lot of bags left; can I swap them for bin tags?

Auckland Council will swap out left over bags for tags on a case by case basis at Auckland Council service centres.

Auckland Council's Waitākere transfer station will continue to accept rubbish in orange bags.

Can I use my old Council orange bags as a bin tag?

No, you will need to purchase tags to use the rubbish bin service

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Bins

I don’t have a bin - what do I do?

You can request a new bin. Please click here to request a new bin.

Can I change my bin to a larger or smaller size?

Yes, you can. Click here.

I have a wheelie bin from a private contractor. Can I attach a council tag to it for collection?

No. That bin belongs to the private contractor and Auckland Council trucks will not collect refuse from them.

Will I need to put my rubbish in a bag before putting it in the bin?

No. You may place the rubbish loosely in the bin. Or you may put your rubbish in a bag before placing the bag in the new rubbish bin, if you prefer.

Why is the new bin smaller? Why do I have to pay the same amount for tags if I have a smaller bin?

The 120 litre is the standard bin used in Auckland Central, Manukau and in Papakura.

Instead of spending money on recalling all of the old 140 litre bins at once and replacing them with new 120 litre bins, the old bins will be replaced slowly over time.

I am worried about my refuse bin getting smelly, what should I do?

Auckland Council is rolling out a food waste collection in urban areas of Auckland, beginning with Papakura in 2018 and aiming for Auckland wide in the next three to five years. In the meantime we encourage composting food waste or using a bokashi bin. You can also place meat, bones and other food scraps in the fridge or freezer until collection day. 

For nappies and sanitary products consider using cloth or other reusable options. Alternatively, put the items in a plastic bag, squeeze the air out and tie to seal before placing it in your bin. Dog waste can also be bagged and binned in the same way.

What if someone else fills up my bin with their rubbish?

Under the Solid Waste Bylaw 2012 it is an offence to put items into someone else’s bin without their permission. This is considered illegal dumping and those who do it can face fines of up to $400 if caught. To avoid this issue, try not to put your bin out until the night before.

My business is in a street where orange Council rubbish bags are collected three times a week. Will this continue after the switch to the bin service?

Yes, streets with the commercial three times per week schedule will still be collected three times per week.

Will both urban and rural areas use bins?

The urban areas will only use the bins, but for the rural areas they will have the option of using either the bin or the bag. From a health and safety perspective, we would like to shift to bins everywhere. However, due to the issues raised by residents, we choose to provide a mixed service to meet the needs of the rural residents.

Is there a rural-urban phased rollout of the rubbish bins?

No, the introduction of the bin collection service will be undertaken at the same time for the whole of west Auckland and North Shore. In the rural areas, where customers would like to continue using the bags, they are welcome to do so.

Can residents opt out of bin collection, in particular where steep driveways and narrow roads are an issue?

Both the urban (bin only) and rural (bin / bag) services are user pays, and are not rates funded so you can choose to use a different service. However, we would encourage you to use the Auckland Council service, as any surplus revenues generated from this contributes towards council’s waste minimisation efforts.

I have a bigger 240 litre blue and yellow bin - it’s the same size as my current recycling bin. Can I use this in the new service and will I have to buy two tags?

If you have an existing 240L blue and yellow bin you can still use this in the new service, but you will need to buy green tags instead of orange or blue tags.

The green tags cost $5.50 per tag, to reflect the extra cost of collecting and disposing the additional rubbish.

If you don’t want the larger bin you can exchange it for one or two smaller 120L bins or an 80L bin.

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