Make the most of waste by the Auckland Council

Your questions answered

When do all the changes take effect?

Do I need to put the bin out every week?

Tags

Where can I buy tags?

How much do the tags cost?

How will the tags work?

When can I purchase the tags?

What if someone steals my tag?

Will my rubbish bin be collected if I don’t put a tag on it?

I live in the bin tag trial area of Milford and we have been using tags since 2016, can I keep using tags on my bin?

Bags

Can I keep using bags?

I have a lot of bags left; can I swap them for tags?

I’m a rural customer who wants to use bags, where can I buy them?

Bins

I don’t have one of the old blue bins because I returned it; it’s lost or broken or I live in a new house – what do I do?

Why is the new bin smaller? Why do I have to pay the same amount for tags if I have a smaller bin?

I am worried about my refuse bin getting smelly, what should I do?

What if someone else fills up my bin with their rubbish?

Will both urban and rural areas use bins?

I’m a rural customer who wants to use bags, where can I buy them?

Is there a rural-urban phased rollout of the rubbish bins?

Can residents opt out of bin collection, in particular where steep driveways and narrow roads are an issue?

I have a bigger 240 litre blue and yellow bin - it’s the same size as my current recycling bin. Can I use this in the new service and will I have to buy two tags?

When do all the changes take effect?

West Auckland

When:       

Tags on sale

15 September 2017

Bag sales stop

2 October 2017

Tagged bin collections start (bag collections continue)

2 October 2017

Bag collections stop, only council service in this area is tagged bins  

March 2018

 

North Shore     

When:      

Tags on sale in North Shore, bag sales stopped

Mid-February 2018

Tagged bin collections start (bag collections continue)

March 2018

Bag collections stop, only council service in this area is tagged bins  

July 2018

Do I need to put the bin out every week?

No. If your bin isn’t full you can wait until it is full before attaching a tag and putting it out. The new service is a ‘pay as you throw’ service

Your rubbish and recycling bins will be collected on the same day. Rubbish collections will continue to be available weekly (with a prepaid tag) and recycling will be collected fortnightly.

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Tags

Where can I buy tags?

You can buy tags at supermarket check outs across west Auckland.  You can also buy them at dairies and petrol stations, as well as Auckland Council service centres, libraries and the Waitākere refuse transfer station.

How much do the tags cost?

Pre-paid tags are $3.80 per orange tag for a standard sized rubbish bin (120L or 140L).  If you have a larger bin (240L), you need to buy a green tag for $5.50.

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How will the tags work?

The tag works like an airport luggage tag – on the back of the tag instructions explain how to place the tag around the bin handle. Attach the tag to the left-hand bin handle so our collectors can see them. The contractor will remove the tag when emptying the bin.

When can I purchase the tags?

Tags are on sale now at supermarket checkouts and also at all stores that currently sell orange Auckland Council rubbish bags.

What if someone steals my tag?

The tag design includes a security cut outs to prevent it being peeled off easily once the tag is stuck together. This means that if someone takes a tag off your bin they won’t be able to use it for themselves. 

Each tag also has a space to write your address as an additional security feature. This will help rubbish collection runners, who will be inspecting tags, identify if a tag has been stolen and re-used.   

Will my rubbish bin be collected if I don’t put a tag on it?

No. Drivers will only collect Auckland Council bins with a tag. Please make sure you put a tag on your bin as there will be no option to pay for a tag later and trucks will not be sent back to collect bins put out without a tag.

I live in the bin tag trial area of Milford and we have been using tags since 2016, can I keep using tags on my bin?

Yes, you’ll still be able to request new tags by emailing bintagtrial@aucklandcouncil.govt.nz, and you’ll also be able to buy tags in service centres, supermarkets and dairies across west Auckland.  We still welcome your feedback on the bin tag trial so please email this to the email above. Thank you for continuing to be a part of the trial and helping shape this new service.

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Bags

Can I keep using bags?

Orange Auckland Council bags will still be collected across west Auckland until March 2018 and on the North Shore until July 2018.

Rural areas will have the option of bags or bins.

I have a lot of bags left; can I swap them for tags?

Auckland Council will collect bags until March 2018 in west Auckland and July 2018 in North Shore. You can put the bags out in this time. Auckland Council will swap out left over bags for tags once the bag collection service in your area ceases on a case by case basis.

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Bins

I don’t have one of the old blue bins because I returned it; it’s lost or broken or I live in a new house – what do I do?

You can request a new bin. Please click here to request a new bin. The new bin will be a red and green 120 litre bin.

Why is the new bin smaller? Why do I have to pay the same amount for tags if I have a smaller bin?

The 120 litre is the standard bin used in Auckland Central, Manukau and soon in Papakura.

Instead of spending money on recalling all of the old 140 litre bins at once and replacing them with new 120 litre bins, the old bins will be replaced slowly over time.

I am worried about my refuse bin getting smelly, what should I do?

Auckland Council is rolling out a food waste collection in urban areas of Auckland, beginning with Papakura in 2018 and aiming for Auckland wide in the next three to five years. In the meantime we encourage composting food waste or using a bokashi bin. You can also place meat, bones and other food scraps in the fridge or freezer until collection day. 

For nappies and sanitary products consider using cloth or other reusable options. Alternatively, put the items in a plastic bag, squeeze the air out and tie to seal before placing it in your bin. Dog waste can also be bagged and binned in the same way.

What if someone else fills up my bin with their rubbish?

Under the Solid Waste Bylaw 2012 it is an offence to put items into someone else’s bin without their permission. This is considered illegal dumping and those who do it can face fines of up to $400 if caught. To avoid this issue, try not to put your bin out until the night before.

Will both urban and rural areas use bins?

The urban areas will only use the bins, but for the rural areas they will have the option of using either the bin or the bag.  From a health and safety perspective, we would like to shift to bins everywhere. However, due to the issues raised by residents, we choose to provide a mixed service to meet the needs of the rural residents.

I’m a rural customer who wants to use bags, where can I buy them?

You will be able to buy bags from:

  • Piha Store
  • Huia Store
  • Oratia Suprette
  • Libraries: Waitākere Central, Glen Eden, New Lynn, Blockhouse Bay, Avondale, Ranui, Massey, Te Atatu and Titrangi
  • Service centres: Waitākere Central, New Lynn local board and Glen Eden local board

Is there a rural-urban phased rollout of the rubbish bins?

No, the introduction of the bin collection service will be undertaken at the same time for the whole of west Auckland. In the rural areas, where customers would like to continue using the bags, they are welcome to do so.

Can residents opt out of bin collection, in particular where steep driveways and narrow roads are an issue?

Both the urban (bin only) and rural (bin / bag) services are user pays, and are not rates funded so you can choose to use a different service provider should you choose to do so. However, we would encourage you to use the Auckland Council service, as any surplus revenues generated from this contributes towards council’s waste minimisation efforts.

I have a bigger 240 litre blue and yellow bin - it’s the same size as my current recycling bin. Can I use this in the new service and will I have to buy two tags?

If you have an existing 240L blue and yellow bin you can still use this in the new service, but you will need to buy green tags instead of orange tags.

The green tags cost $5.50 per tag, to reflect the extra cost of collecting and disposing the additional rubbish.

If you don’t want the larger bin you can exchange it for one or two smaller 120L bins.

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