Make the most of waste by the Auckland Council

Frequently asked questions

Rubbish

Can I have a smaller or larger bin?

How much do tags cost?

How do the bin tags work? 

Where can I buy bin tags from?

What if I cannot fit all of my rubbish into the bin?

Where do I put my bins out when I want them emptied? 

I’m a rural customer who wants to use bags, where can I buy them?

I require assistance to put my bin out due to disability, age or illness. Is this available? 

Food scraps

What can you put in your 23L food scraps bin?

What is the kitchen caddy for?

What if my food scraps bin wasn't collected? 

How much does the service cost?

What happens to the food scraps once they are collected?

Do I need to use compostable liners in the bin?

Can the packaging of the compostable liners go in my food scraps bin?

How do I stop pests or animals from getting into my food scraps bin?

I still want to compost, do I have to use the bin?

Can I opt out of the service? 

I know it’s for food scraps but what about compostable plates, cutlery and coffee cups? 

Rubbish

Can I have a smaller or larger bin? 

If you have not already requested a different bin size, you will receive a standard 120L bin. 

If you find this size doesn't suit your needs, you can request to change to a smaller bin (80L) or a larger bin (240L). Learn about ordering a different bin size here

How much will tags cost? 

 

Same size as…

Tag colour

Price per tag

120L bin (standard)

2 full 60L orange bags.

Orange

$3.80

80L bin

2 full 40L orange bags.

Blue

$2.60

240L bin

4 full 60L orange bags. This is the same size as the Council recycling bin. 

Green

$5.50

How do the bin tags work?

The tag works like an airport luggage tag – on the back of the tag instructions explain how to place the tag around the bin handle. Attach the tag to the left-hand bin handle so our collectors can see them. 

When can I purchase the tags?

Where can I buy bin tags from?

Tags will be available at Council Service Centres and major retailers.

What if I cannot fit all of my rubbish into the bin?

It is estimated that 45% of all household rubbish (by weight) is food scraps, so if you are using the food scraps collection service and/or composting, as well as recycling, this should allow you to fit all of your rubbish into the rubbish bin. You can request to swap to a bigger bin however larger bins cost more to empty – see above for collection prices.

Where do I put my bins out when I want them emptied? 

Your bins must be placed on the kerbside, the same place as you would put your recycling bin. Make sure the bin is not on the road, and is away from any poles, trees and fences.  

I’m a rural customer who wants to use bags, where can I buy them?

In Papakura, you will be able to buy bags from: 

  • New World Papakura
  • Pak N Save Takanini 
  • Countdown Takanini
  • Countdown Roselands
  • Countdown Papakura
  • Redhill Superette
  • Keri Hill Superette
  • Settlement  Dairy
  • Southern Superette
  • Swallow Dairy.

I require assistance to put my bin out due to disability, age or illness. Is this available? 

Yes, we can offer an assisted service. Please contact council on 09 301 01 01. One of our Waste Solutions team will be in contact to see how we can help.

Food scraps 

What can you put in your 23L food scraps bin? 

You can put any food scraps, such as fruit or vegetable peelings, meal leftovers, bread, pasta and rice, dairy products, coffee grounds and tea bags. 

What is the kitchen caddy for?

The kitchen caddy is for collecting food scraps in the kitchen, before you empty it into the kerbside bin.

What if my food scraps bin wasn't collected? 

Please make sure your bin placed out on the kerbside by 7am to make sure you don't miss the collection.  

If your bin was out at the correct time but still hasn't been collected, check your bin – if there is a red slip attached, this means your bin contained too many of the wrong items for us to collect. Please check the sticker on your bin lid for more information about what can and can't be accepted.  

If your bin was out by 7am and you didn't receive a red slip, please call our contact centre on 09 928 0934.

How much does the service cost?

The food scraps collection service is covered under your rates.

What happens to the food scraps once they are collected? 

Food scraps are full of valuable nutrients, nitrogen and carbon. The collected material will be processed for compost for agriculture, fruit and vegetable growing and farming across the upper North Island. The process helps to close the nutrient cycle, making food production more sustainable and environmentally friendly as a result.

Compost will also be available for council partners and local community groups' gardens to use on food growing projects and community gardens – generating wider social and environmental benefits to the region.

Do I need to use compostable liners in the bin?

Using liners is optional, however if you do choose to use liners, only the official Auckland Council compostable liners will be accepted. These will be available at major retail outlets from May (you should have received a starter pack with your bins). Liners are available at the Papakura service centre for $2 per pack of eight. 

You can also use:

  • Newspaper
  • Tissue paper
  • No liner at all.

Please don’t use:

  • Plastic bags
  • Any other liners that are not the official Auckland Council liner. 

Can the packaging of the compostable liners go in my food scraps bin?

Yes. The packing of the compostable liners is made of an organic material, so is able to go into your food scraps bin.

How do I stop pests or animals from getting into my food scraps bin?

The bins have been designed with this in mind and as such they have a lock feature. Simply pull the handle into an upright position to lock the bin. 

I still want to compost, do I have to use the bin? 

The new food scraps service does not replace home composting. The food scraps bin takes all types of food scraps including the ones that are not easily composted, such as meat, small bones and shellfish.

Can I opt out of the food scraps collection service? 

Like your household recycling bin, there is no ‘opt out’. 

I know it’s for food scraps but what about compostable plates, cutlery and coffee cups?

Unfortunately compostable packaging including plates, cutlery and coffee cups can’t go into the food waste bin. This is because these take much longer to break down than food scraps.