Make the most of waste by the Auckland Council

Papakura: Frequently asked questions

Rubbish

What is changing?

When do rubbish bin collections start?

Will the bins replace the orange bags?

Why are bins replacing orange bags?

Can I have a smaller or larger bin?

How much will the bin cost me?

How much will tags cost?

Where can I buy bin tags from?

What if I cannot fit all of my rubbish into the bin?

Will my rubbish collection day change?

Will my rubbish collection still be weekly?

Where do I put my bins out when I want them emptied? 

Will there be enough room by the kerb for my recycling bin, rubbish bin and food scraps bin? 

I’m a rural customer who wants to use bags, where can I buy them?

I require assistance to put my bin out due to disability, age or illness. Is this available? 

Food scraps

What is changing?

What will I receive for the new food scraps service?

What can you put in your 23L food scraps bin?

What is the kitchen caddy for?

What if my food scraps bin wasn't collected? 

Will this service cost me?

What happens to the food scraps once they are collected?

Do I need to use compostable liners in the bin?

Can the packaging of the compostable liners go in my food scraps bin?

How do I stop pests or animals from getting into my food scraps bin?

I still want to compost, do I have to use the bin?

Can I opt out of the service? 

I know it’s for food scraps but what about compostable plates, cutlery and coffee cups? 

Rubbish

What is changing?

Auckland Council will be providing 120L rubbish bins in March/April to all residential households in the legacy Papakura District Council area. Instead of purchasing a rubbish bag, you will purchase an Auckland Council tag and attach it to your rubbish bin on collection day when you want the bin emptied.

When do rubbish bin collections start?

Rubbish bin collections start on the week starting 21 May 2018 on your usual collection day. Please remember to have your bin out by 7am. 

Will the bins replace the orange bags?

Yes. The last week of bag collections in urban areas will be 14-18 May 2018. The first week of bin collections will be 21-25 May 2018.

Residents in rural areas will have the option of bins or bags.

Why are bins replacing orange bags?

Auckland Council is phasing out its bag collection services across the Auckland region and standardising its rubbish collection service to a bin only service in line with its Waste Management Minimisation Plan. This is to encourage household waste minimisation and to reduce the health and safety risk associated with bag collections.

Can I have a smaller or larger bin? 

If you have not already requested a different bin size, you will receive a standard 120L bin. 

If you find this size doesn't suit your needs, you can request to change to a smaller bin (80L) or a larger bin (240L). Learn about ordering a different bin size here

How much will the bin cost me? 

There is no cost to receive a bin. You will need to buy pre-paid tags and attach one to the handle of your bin each time you want it to be emptied. Recycling and food scraps collections are covered by rates. 

How much will tags cost? 

 

Same size as…

Tag colour

Price per tag

120L bin (standard)

2 full 60L orange bags.

Orange

$3.80

80L bin

2 full 40L orange bags.

Blue

$2.60

240L bin

4 full 60L orange bags. This is the same size as the Council recycling bin. 

Green

$5.50

Where can I buy bin tags from?

Tags will be available at Council Service Centres and major retailers.

What if I cannot fit all of my rubbish into the bin?

It is estimated that 45% of all household rubbish (by weight) is food scraps, so if you are using the food scraps collection service and/or composting, as well as recycling, this should allow you to fit all of your rubbish into the rubbish bin. You can request to swap to a bigger bin however larger bins cost more to empty – see above for collection prices.

Will my rubbish collection day change? 

No. Rubbish collection days will stay the same.

Will my rubbish collection still be weekly? 

Rubbish collections will still be weekly, but you don’t need to put your bin out every week. If you only put your bin out when it’s full you can save money. When you want it emptied attach a tag to the bin and put it out on your normal rubbish collection day.

Where do I put my bins out when I want them emptied? 

Your bins must be placed on the kerbside, the same place as you would put your recycling bin. Make sure the bin is not on the road, and is away from any poles, trees and fences.  

Will there be enough room by the kerb for my recycling bin, rubbish bin and food scraps bin? 

The room taken up by the rubbish bin should be about the same, if not less, than the room taken up by rubbish bags. The food scraps bin is a quarter of the size of the rubbish bin. 

I’m a rural customer who wants to use bags, where can I buy them?

In Papakura, you will be able to buy bags from: 

  • New World Papakura
  • Pak N Save Takanini 
  • Countdown Takanini
  • Countdown Roselands
  • Countdown Papakura
  • Redhill Superette
  • Keri Hill Superette
  • Settlement  Dairy
  • Southern Superette
  • Swallow Dairy.

I require assistance to put my bin out due to disability, age or illness. Is this available? 

Yes, we can offer an assisted service. Please contact council on 09 301 01 01. One of our Waste Solutions team will be in contact to see how we can help.

Food scraps 

What has changed?

All urban residential households should now have received a new set of bins, including a kerbside bin and a kitchen caddy, for collecting food scraps. The food scraps collection service started 19 March 2018. Food scraps collections are weekly on your usual rubbish day. 

What if I haven't received my food scraps bin?  

If you are in a residential property in the urban area of Papakura, you are eligible for the service. If you did not receive a bin, please call our contact centre on 09 928 0934. 

What can you put in your 23L food scraps bin? 

You can put any food scraps, such as fruit or vegetable peelings, meal leftovers, bread, pasta and rice, dairy products, coffee grounds and tea bags. 

What is the kitchen caddy for?

The kitchen caddy is for collecting food scraps in the kitchen, before you empty it into the kerbside bin.

What if my food scraps bin wasn't collected? 

Please make sure your bin placed out on the kerbside by 7am to make sure you don't miss the collection.  

If your bin was out at the correct time but still hasn't been collected, check your bin – if there is a red slip attached, this means your bin contained too many of the wrong items for us to collect. Please check the sticker on your bin lid for more information about what can and can't be accepted.  

If your bin was out by 7am and you didn't receive a red slip, please call our contact centre on 09 928 0934.

Will this service cost me?

The food scraps collection service will be covered under your rates – the rates charge will be determined as part of the Long Term Plan consultation in May 2018.

What happens to the food scraps once they are collected? 

Food scraps are full of valuable nutrients, nitrogen and carbon. The collected material will be processed for compost for agriculture, fruit and vegetable growing and farming across the upper North Island. The process helps to close the nutrient cycle, making food production more sustainable and environmentally friendly as a result.

Compost will also be available for council partners and local community groups' gardens to use on food growing projects and community gardens – generating wider social and environmental benefits to the region.

Do I need to use compostable liners in the bin?

Using liners is optional, however if you do choose to use liners, only the official Auckland Council compostable liners will be accepted. These will be available at major retail outlets from May (you should have received a starter pack with your bins). Liners are available at the Papakura service centre for $2 per pack of eight. 

You can also use:

  • Newspaper
  • Tissue paper
  • No liner at all.

Please don’t use:

  • Plastic bags
  • Any other liners that are not the official Auckland Council liner. 

Can the packaging of the compostable liners go in my food scraps bin?

Yes. The packing of the compostable liners is made of an organic material, so is able to go into your food scraps bin.

How do I stop pests or animals from getting into my food scraps bin?

The bins have been designed with this in mind and as such they have a lock feature. Simply pull the handle into an upright position to lock the bin. 

I still want to compost, do I have to use the bin? 

The new food scraps service does not replace home composting. The food scraps bin takes all types of food scraps including the ones that are not easily composted, such as meat, small bones and shellfish.

Can I opt out of the food scraps collection service? 

Like your household recycling bin, there is no ‘opt out’. 

I know it’s for food scraps but what about compostable plates, cutlery and coffee cups?

Unfortunately compostable packaging including plates, cutlery and coffee cups can’t go into the food waste bin. This is because these take much longer to break down than food scraps.