Make the most of waste by the Auckland Council

Commercial Cardboard Collection Service in the North West FAQs

Why is this service being stopped?

How were people notified of the proposed change?

What is Auckland Council doing to help businesses affected by this change?

What options do I have to dispose of commercial quantities of cardboard?

I already pay my rates, why do I have to pay a private recycling collector as well?

I pay business rates, why can’t you give me a recycling service for my business waste?

Why should I dispose of card and paper responsibly – that’s council’s job to organise and you are supposed to be encouraging waste reduction?

How many extra recycling bins can I have from council?

What will happen to people who continue to put cardboard out for collection after 28 July?

Why is this service being stopped?

The commercial cardboard collection service was provided by former councils in selected areas of North West Auckland only. This service is not offered in other part of Auckland and those receiving the service do not pay any additional rates to receive this service. The service is being subsidised by all Auckland ratepayers at a cost of $370,000 per year.

The council is working to have consistent services across the region and has a policy of providing collection services for domestic quantities of recycling only. The targeted waste management charge is priced to reflect this level of service.

How were people notified of the proposed change?

In addition to the information available about the draft Annual Budget, council also wrote directly to affected businesses advising them about the proposed changes and how they could submit feedback during the Annual Budget consultation period from 27 February to 27 March. The letter was hand delivered to businesses in early March.

What is Auckland Council doing to help businesses affected by this change?

We have extended the service until Friday 28 July to provide businesses more time to find alternatives. We are also offering advice to businesses, ratepayers and business associations in affected areas about alternative options to dispose of cardboard.

What options do I have to dispose of commercial quantities of cardboard?

  • Domestic quantities (such as staff lunchroom recycling) of cardboard and paper can be put in the recycling bin provided by Auckland Council to all eligible properties paying the targeted waste management charge.
  • Ratepayers can ask to exchange their current 240L recycling bin for a 360L recycling bin. Or one additional 240L recycling bin can be requested from council at a cost of $62.02 per year. The ratepayer for the property must approve this request as the charge is added to the rates bill. To request an additional bin, please ask the ratepayer to email customerenhancement@aucklandcouncil.govt.nz with ‘additional 240L recycling bin request’ in the subject line.
  • Check recycler.org.nz for contact details for private recycling collectors.
  • Excess cardboard and paper can be dropped off at participating transfer stations and community recycling centres – accepted quantities and charges may vary. Visit here for more information

I already pay my rates, why do I have to pay a private recycling collector as well?

The council provides collection services for domestic-type recycling and the targeted waste management charge is priced to reflect this level of service

I pay business rates, why can’t you give me a recycling service for my business waste?

Any additional business rates, such as for businesses within Business Improvement Districts, go directly to funding those initiatives and do not fund any waste services.

Why should I dispose of card and paper responsibly – that’s council’s job to organise and you are supposed to be encouraging waste reduction?

Auckland Council’s policy is to provide services for domestic-type waste and volumes and the rates are priced to reflect this level of service. We need everyone, including businesses, to be on board to help us reach our target of zero waste by 2040. Making better environmental choices could even help your bottom line as more businesses and consumers around New Zealand are increasingly choosing to buy from businesses that have environmentally and socially responsible business practices.

Council offers practical advice to businesses wishing to reduce their waste. See here. Businesses or organisations with innovative waste minimisation ideas they wish to get off the ground may also be eligible for Waste Minimisation Innovation Fund (WMIF) grants. Visit here for more information.

How many extra recycling bins can I have from council?

You can request one additional 240 litre recycling bin from council at a cost of $62.02 per year. This cost is subject to approval on 29 June. This cost is added to the rates bill so requires approval from the ratepayer of your property. Council will provide a maximum capacity of 480 litres at an eligible property paying the Waste Management Charge on their rates.

What will happen to people who continue to put cardboard out for collection after 28 July?

We always take an education first approach, so if we do find cardboard placed out for collection we will attempt to identify the owner and talk with them about their options. However, Litter Infringement Notices carrying a $400 fine may be issued to people who continue to put out large amounts of cardboard and/or paper.  If the issue persists then prosecution for illegal dumping will be considered.

Check recycler.org.nz for contact details for private recycling collectors.