Make the most of waste by the Auckland Council

Frequently Asked Questions

A lot of changes to Aotea / Great Barrier Island waste services came into effect on 1 July 2019.  Here's what you need to know.

Summer holiday services for boaties and visitors

Aotea / Great Barrier Island introduced a new user-pays system for waste services from July 2019 for all residents and visitors.  If you are visiting Aotea / Great Barrier Island over the summer holiday period, choose reusable containers, bring minimal packaging and take your waste away with you, wherever possible.

If you must dispose of waste while on the island, here are a few changes you should know about.

Boaties

  • All public bins, including the waste stations at Port Fitzroy, Whangaparapara, Tryphena / Shoal Bay and outside the Claris Landfill, have closed.The floating summer waste barge is no longer operating.
  • The floating summer waste barge is no longer operating.
  • A user-pays, land-based waste drop-off service will be open at Port Fitzroy wharf from 10am to 3pm, Tuesday to Saturday from 21 December 2019 to 1 February 2020. Closed Sunday's, Christmas Day and New Year’s Day.
    • This is an EFTPOS-only service
    • Clean, sorted recycling will be accepted free of charge, as will rubbish presented in official council rubbish bags..
    • 40-litre council rubbish bags will be available at the Port Fitzroy drop-off point for $3 each.
    • 60-litre council rubbish bags are also available for $3.90 each from the service centre from Monday to Friday, 8:30am – 5pm. The service centre is closed from midday 24 December 2019 to 5 January 2020.
    • 60-litre council rubbish bags may also be available for purchase from these stores
      • Stonewall Store - 82 Blackwell Drive, Typhena
      • Port Fitzroy General Store - 2070 Aotea Road, Port Fitzroy
      • Claris Store - 129 Hector Sanderson Road, Claris
      • Mulberry Grove Store - 1 Mulberry Grove Road Mulberry Grove
      • Great Barrier Lodge - 735 Whangaparapara Road, Whangaparapara
      • Anamata Resource Recovery Shop - 70 Gray Road, Claris.

Visitors

If you’re holidaying on Aotea / Great Barrier Island, here's what you need to know to dispose of your waste:

  • You can buy 60-litre council bags from the service centre from Monday to Friday, 8:30am – 5pm at a cost of $3.90 each.  The service centre is closed from midday 24 December 2019 to 5 January 2020.
  • 60-litre council rubbish bags may also be available for purchase from these stores
    • Stonewall Store - 82 Blackwell Drive, Typhena
    • Port Fitzroy General Store - 2070 Aotea Road, Port Fitzroy
    • Claris Store - 129 Hector Sanderson Road, Claris
    • Mulberry Grove Store - 1 Mulberry Grove Road Mulberry Grove
    • Great Barrier Lodge - 735 Whangaparapara Road, Whangaparapara
    • Anamata Resource Recovery Shop - 70 Gray Road, Claris.
  • Use the weekly roadside rubbish and recycling collection service for council rubbish bags, wheelie bins and recycling crates – place out before 8am on your collection day (Monday).
  • Use the yellow 60-litre recycling crates, if available at your accommodation, to sort your plastic, glass, aluminium, and tins.  Please flatten and securely bundle paper and cardboard and place next to the recycling crates on the roadside on collection day.
  • Recycling will be collected each week, along with either the rubbish bag or wheelie bin.
  • Drop off your waste to Aotea Community Recycling Centre / Claris Landfill. They will be open for extended hours between 23 December 2019 and 2 February 2020 from 9am to 4pm Monday to Friday and 10am to 3pm every Saturday. Closed Sundays and public holidays. Gate fees may apply. Clean and sorted recycling will be accepted free of charge.  Official Auckland Council rubbish bags will also be accepted for free.
  • Private waste collection services are available from other companies outside of these council service operating hours. You can arrange a private waste collection, at your cost.

Illegal dumping

See it, report it! Call us on 0800 NO DUMP.
If you see dumped rubbish on public property, call 0800 NO DUMP (0800 663 867).

Offenders caught illegally dumping rubbish will be ordered to remove the rubbish and may be issued with a fine of up to $30,000.

For any enquiries, contact the Aotea / Great Barrier Island Service Centre on 09 4290 258 or the Auckland Council Customer Service Centre on 09 301 0101, or read below for frequently asked questions.

Roadside waste collection services

Who is entitled to use the roadside waste collection services?

Roadside waste collection services are only available to those properties that pay a waste charge to Auckland Council, or those who have pre-purchased official Council orange plastic rubbish bags.

Who collects my roadside waste each week?

Aotea Contractors Limited collect your roadside waste each week after securing the contract for collection services on 1 July 2019.

When will my rubbish and recycling be collected?  Do I need to put it out every week?

Each time you want us to collect your rubbish and recycling, put it on the roadside on your usual weekly collection day (Monday), except on public holidays. If your bag or bin isn’t full, you can wait until it is full before putting it out on collection day. Bin, bags and crates can also be placed out on a Sunday night ready for the Monday collection.

There is no road access to my property.  How do I dispose of my rubbish and recyclables?

If your property is located on a street that is not serviced or is a private road, you can use a consolidation point. If you pay a waste charge, you will already have been assigned a consolidation point close to your property. To find out where your consolidation point is, please contact the Aotea / Great Barrier Island Service Centre on 09 4290 258.

Have consolidation points changed?

No, these remain the same.

What do I do if I don’t currently pay a waste charge but want to opt in?

If you do not pay a waste charge but wish to use the roadside waste collection service, please contact the Aotea / Great Barrier Island Service Centre on 4290 258 for advice.

How much do the bags or wheelie bin cost me?

There is no additional charge for properties that pay a waste charge, unless you use up your annual allocation of bags before the end of the financial year on 30 June 2020. The bags and/or bin are paid for as part of your waste management rates.  For those not paying a waste charge, bags are available for purchase at the Aotea / Great Barrier Island Service Centre for $3.90 each and some local stores (prices may vary).  

What do I do if I use up my allocation of 52 bags before 30 June 2020?

You are able to purchase additional official Auckland Council orange rubbish bags from the Aotea / Great Barrier Island Service Centre from Monday to Friday, 8.30am to 5pm.  Bags will cost $3.90 each.  

    • Stonewall Store - 82 Blackwell Drive, Typhena
    • Port Fitzroy General Store - 2070 Aotea Road, Port Fitzroy
    • Claris Store - 129 Hector Sanderson Road, Claris
    • Mulberry Grove Store - 1 Mulberry Grove Road Mulberry Grove
    • Great Barrier Lodge - 735 Whangaparapara Road, Whangaparapara
    • Anamata Resource Recovery Shop - 70 Gray Road, Claris.

Why do the official council rubbish bags cost $3.90 each on-island?

The $3.90 cost is consistent with the pricing of a rubbish bag on Waiheke Island.  The costs is higher than the cost of rubbish bags on the Auckland isthmus.  Because waste disposal costs are significantly higher for the Hauraki Gulf Islands than they are on the mainland.  Up until now, the cost for people to dispose of waste on Aotea / Great Barrier Island has been heavily subsidised by Auckland Council.  The introduction of council rubbish bags means that people are now paying a contribution towards the cost of disposal.  Auckland Council is still subsidising the total cost of waste disposal through regional rates.

What do I need to do if I want to get a wheelie bin for my rubbish?

If you would prefer a 120-litre wheelie bin for your rubbish, instead of using the official Auckland Council plastic rubbish bag, you need to opt in to receive a bin.  To opt in, please visit the the Aotea / Great Barrier Island Service Centre or contact them on 09 4290 258 to opt in by telephone. 

Please Note: Properties on non-serviceable roads may not be suitable for a wheelie bin service. 

Can I put my rubbish directly in the wheelie bin?

Rubbish can be placed directly in the wheelie bin. 

Can I change my wheelie bin to a larger or smaller size?

Currently larger or smaller bins are not available on Aotea / Great Barrier Island.

Can I opt in for a wheelie bin if I use a consolidation point for the weekly roadside waste collection? 

Consolidation points may not be suitable for wheelie bins. If you want to use a wheelie bin but need to use a consolidation point, you can make a request which will be assessed.

Please contact the Aotea / Great Barrier Island Service Centre for advice.

Can I leave my wheelie bin at the roadside consolidation point?

No. Your wheelie bin must be returned to within your property boundary within 24 hours of collection. If your bin is left, it may be removed permanently.

What if my wheelie bin gets broken or goes missing?

If your wheelie bin gets broken or goes missing, you can request a repair or replacement.  Contact the Aotea / Great Barrier Island Service Centre on 09 4290 258 or contact the Call Centre on 09 301 0101.

Can I still use black rubbish sacks or other bags for my roadside rubbish?

No.  Roadside rubbish will need to be placed out for collection in either official Auckland Council rubbish bags or a 120-litre rubbish wheelie bin. Rubbish placed on the roadside in other bags or containers will be managed by Auckland Council as illegally dumped waste.

Claris Landfill and drop-off points

Why have charges been introduced to dispose of rubbish at the landfill?

Gate fees have been introduced at the Claris Landfill for some items to encourage everyone to do all they can to recycle and divert rubbish from landfill, so we achieve our goal of zero waste to landfill by 2040.  Up until now, waste disposal costs on Aotea / Great Barrier Island has been heavily subsidised by Auckland Council.  The introduction of gate fees for the disposal of some items at Claris Landfill means that people are now paying a contribution towards the total cost of disposal.  Auckland Council is still partially subsidising waste disposal through regional rates.

What gate fees apply?

Claris Landfill / Community Recycling Centre

Gate fees from 1 July 2019

Reusable Items

As accepted

Recyclables (Glass bottles, tins, cans, plastic bottles, cardboard)

Free

Refuse per tonne

$150 / tonne

Refuse 60 Litre Bag*

$5 each

Construction & Demolition (C&D) Waste

 

  • 60 Litre Bag*

$5 each

  • Larger loads by tonne

$150 / tonne

Clean Fill

Free

Green Waste / Untreated Wood

 

  • 60 Litre Bag

$3 each

  • Car boot

$20 each

  • Ute, trailer, van

$30 each

Tyres, car

$5 each

Tyres, light truck

$15 each

Tyres, truck

$60 each

TVs, Computers, Household electrical appliances (small)

$15 each

Whiteware

$15 each

Removing gas from refrigerators

$5 each

LPG gas bottles

$5 each

Unwanted motor vehicles

$35 each

Waste oil

Free if less than 20 litres

Household hazardous waste

Free if less than 20 litres

Commercial / Industrial hazardous waste

By prior arrangement

Septic Tank disposal waste

$60 / tank

 * Household rubbish in official council bags will be accepted at the Community Recycling Centre for no additional cost.

How do I dispose of my septic tank waste?

Septic tank waste continues to be accepted at the Claris Landfill, as before. A disposal fee of $60.00 per tank is charged at the Claris Landfill to the septic tank collector.  Please contact your collector/service provider to find out what additional charges may be applicable for the disposal of your septic tank waste.

Can I drop off hazardous waste to the Claris Landfill?

Yes, household hazardous waste is still accepted at Claris Landfill / Community Recycling Centre. Household hazardous waste (up to 20 litres) is accepted free of charge. Commercial hazardous waste is not accepted at the Claris Landfill.  If you need to dispose of hazardous waste from your business, or if you have more than 20 litres in volume, please contact Auckland Council on 09 301 0101 for advice on how best to dispose of it.

Why have the drop-off points around the island been removed?

The drop-off points at Port Fitzroy, Whangaparapara, Shoal Bay/Tryphena, and outside the Claris Landfill all closed from 1 July 2019.  This encourages everyone on the island to use the roadside rubbish and recycling collection services or take their rubbish to the Claris Landfill.  The removal of the drop-off points ensures that people are paying for their waste disposal costs fairly and equitably, whether they are residents or visitors.  There were also ongoing issues with people mis-using the drop-off facilities and illegally dumping waste or not sorting and separating recycling.  When recyclable materials are contaminated with rubbish, they must be landfilled, rather than recycled.

Official Auckland Council rubbish bags are accepted at the Claris Landfill / Communicty Recycling Centre during opening hours for no additional charge. If you are leaving the island before collection day (Monday), you can drop off your official council bag and separated recycling to the landfill / CRC. Waste may be dropped off to the landfill in other bags at a cost of $5.00 per bag. 

For properties that are sea or foot access only and do not pay a waste charge, instead of using the drop-off points, you now need to purchase official Auckland Council orange plastic rubbish bags from the Aotea / Great Barrier Island Service Centre to dispose of your rubbish.  In terms of collection, please contact the Aotea / Great Barrier Island Service Centre so that we can assess options and make suitable arrangements for your rubbish collection.

Alternatively, private collectors are permitted to offer collections.  You can arrange a private waste collection service, at your cost.

Aotea Community Recycling Centre

When did the TipShop close?

The TipShop closed on Saturday, 29 June 2019.  The new Community Recycling Centre opened on 1 July 2019.  A new reuse shop, Anamata, operates from the Community Recycling Centre.  The official shop opening will be notified at a later date.

What is a Community Recycling Centre (CRC)?

Community Recycling Centres are facilities where you can drop off unwanted items and materials for reuse and recycling.  The aim is to reduce waste to landfill by reusing, re-purposing and recycling as much as possible.  The centre has a shop on site, which sells usable household and building materials. On Aotea, the CRC is responsible for all the recycling on the island.  Envirokiwi Community Enterprise, contracted to operate the CRC, transports recyclables off-island for further processing and is also working to explore on-island uses for materials.

Where is the CRC located and when is it open?

The CRC is located at the Claris Landfill, 70 Gray Road.  The opening hours are: 

  • Low Season (early February to late December):
    • 9am to 4pm, Monday, Wednesday, Friday and
    • 10am to 3pm on Saturdays
  • Peak Season (late December to early February):  
    • 9am to 4pm, Monday to Friday, and
    • 10am to 3pm on Saturdays
  • Sundays and all public holidays: Closed.

Do I have to pay to drop things off at the CRC?

Recyclable materials such as clean paper, cardboard, glass, plastic, and metal are accepted free of charge for all customers. Reusable items are also accepted free of charge. Refer to gate fee details above, for more information.

Other waste services

Were there any changes to the roadside recycling collection service?

No, roadside recycling services remain unchanged.  Please continue to sort your plastic, glass, aluminium, and tins into your two, 60-litre yellow recycling crates. They’ll still be emptied every week on your usual collection day (Monday), along with your rubbish bag or wheelie bin.  Please flatten and securely bundle paper and cardboard and place next to the recycling crates on the roadside on collection day.

Will there still be an annual inorganic collection?

Yes, a new inorganic collection service will start in 2020 for properties that pay a waste charge.  The new service will be easier and more convenient.  You will be able to pre-book your collection online or by calling the Aotea / Great Barrier Island Service Centre.  You will be able to have unwanted items collected from your property, rather than placing them on the roadside.  This service is funded through a targeted rate for all rateable properties.  There will be no additional charge for this rates-funded service.

If you do not pay a waste charge, private collectors are permitted to offer collections and you can arrange a private waste collection service, at your cost.

What do I do with my unwanted organic waste?

If you want to manage your organic waste at home, you could set up home composting or a worm farm or bokashi bin.  For more information on these options, visit:  https://compostcollective.org.nz/Alternatively, your unwanted organic waste can be dropped off to the community gardens compost facility at Medlands, located next to the St John’s op shop, or to the community compost bin at Mulberry Grove School (check first to see what is and isn’t accepted).

Where can I take unwanted clothing?

Your unwanted clean, good clothing or household items can be dropped off at St John's Goodwill Op shop, Community Church, Medlands. A drop off and pick up facility for good, used clothing is also offered by the Aotea Family Support Group, behind the community hall at Tryphena.

If you have another question, please don’t hesitate to contact the Aotea / Great Barrier Island Service Centre on 09 4290 258 or the Auckland Council Customer Service Centre on 09 301 0101.