Make the most of waste by the Auckland Council

Frequently Asked Questions

We know there’s a lot of changes coming up so here are the answers to the questions you might have about the new waste services.

Roadside waste collection services

Claris Landfill and drop-off points

Aotea Community Recycling Centre

Other waste services

For any enquiries, contact the Aotea / Great Barrier Island Service Centre on 09 429 0258 or the Auckland Council Customer Service Centre on 09 301 0101.

Roadside waste collection services

Who is entitled to use the roadside waste collection services?

Roadside waste collection services are only available to those properties that pay a waste charge to Auckland Council, or those who have pre-purchased official Council orange plastic rubbish bags.

Who will be collecting my roadside waste each week?

Aotea Contractors Limited has secured the contract for roadside waste collection services to begin 1 July 2019.

When will my rubbish be collected?  Do I need to put my rubbish out every week?

Your roadside rubbish collection day will not change.  Each time you want us to collect your rubbish, put it on the roadside on your usual weekly collection day (Monday), except on public holidays. If your bag or bin isn’t full, you can wait until it is full before putting it out on your usual collection day.

Where do I put my rubbish out when I want it removed?

Your rubbish must be placed on the roadside in the same place you have put your rubbish and recycling out up until now. Ensure your location is on a serviceable road. Make sure your rubbish bags or wheelie bin are not on the road.

There is no road access to my property.  How do I dispose of my rubbish and recyclables?

If your property is located on a street that is not serviced or is a private road, you can use a consolidation point. If you pay a waste charge, you will already have been assigned a consolidation point close to your property. To find out where your consolidation point is, please contact the Aotea / Great Barrier Island Service Centre.

Are consolidation points changing?

No, these will remain the same.

What do I do if I don’t currently pay a waste charge but want to opt in?

If you do not pay a waste charge but wish to use the roadside waste collection service, please contact the Aotea / Great Barrier Island Service Centre for advice.

How much will the bags or wheelie bin cost me?

Nothing for properties that pay a waste charge, unless you use up your annual allocation of bags before the end of the financial year on 30 June 2020. The bags and/or bin are paid for as part of your waste management rates.  For those not paying a waste charge, bags will be available for purchase at the Aotea / Great Barrier Island Service Centre and some local stores for $3.90 per bag.  

What do I do if I use up my allocation of 52 bags before 30 June 2020?

You will be able to purchase additional official Auckland Council orange rubbish bags from the Aotea / Great Barrier Island Service Centre from Monday to Friday, 8.30am to 5pm.  Bags will cost $3.90 each.  

You can also purchase official 60-litre bags at the following stores - you may want to contact your closest store to check they have bags in stock beforehand.

  • Stonewall Store – 82 Blackwell Drive, ph 09 4290 451
  • Port Fitzoy General Store – 2070 Aotea Road, ph 09 4290 056
  • Claris Store – 129 Hector Sanderson Road, 09 4290 852
  • Mulberry Grove Store – 1 Mulberry Grove Road, 09 4290 909

Why do the official council rubbish bags cost $3.90 each on-island?

The $3.90 cost is consistent with the pricing of a rubbish bag on Waiheke Island.  The costs are higher than the cost of rubbish bags on the Auckland isthmus.  This is because waste disposal costs are significantly higher for the Hauraki Gulf Islands than they are on the mainland.  Up until now, the cost for people to dispose of waste on Aotea / Great Barrier Island has been heavily subsidised by Auckland Council.  The introduction of council rubbish bags will mean that people will begin to pay a contribution towards the total cost of disposal.  Auckland Council will still be subsidising the total cost of waste disposal through regional rates.

What do I need to do if I want to get a wheelie bin for my rubbish?

If you would prefer a 120-litre wheelie bin for your rubbish, instead of using the official Auckland Council plastic rubbish bag, you need to opt in to receive a bin.  To opt in, please visit the the Aotea / Great Barrier Island Service Centre or contact them on 09 429 0258 to opt in by telephone. Alternatively, you can call the Auckland Council Call Centre on 09 301 0101 to opt in by telephone.

Please ensure that you opt in no later than Sunday, 28 July 2019 to ensure you receive your bin on time to coincide with the new service launch.  Prior to delivery, your property will be assessed to ensure it is suitable for a wheelie bin collection. Properties on non-serviceable roads may not be suitable for a wheelie bin service. Bins will be delivered to properties between 29 July and 4 August.

Can I put my rubbish directly in the wheelie bin?

Rubbish can be placed directly in the wheelie bin. 

Can I change my wheelie bin to a larger or smaller size?

Currently larger or smaller bins are not available on Aotea / Great Barrier Island.

Can I opt in for a wheelie bin if I use a consolidation point for the weekly roadside waste collection? 

Consolidation points may not be suitable for wheelie bins. If you want to use a wheelie bin but need to use a consolidation point, you can make a request which will be assessed.

Please contact the Aotea / Great Barrier Island Service Centre for advice.

Can I leave my wheelie bin at the roadside consolidation point?

No. Your wheelie bin must be returned to within your property boundary within 24 hours of collection. If your bin is left, it may be removed permanently.

What if my wheelie bin gets broken or goes missing?

If your wheelie bin gets broken or goes missing, you can request a repair or replacement.  Contact the Aotea / Great Barrier Island Service Centre on 09 429 0258 or contact the Call Centre on 09 301 0101.

Can I still use black rubbish sacks or other bags for my roadside rubbish?

Only until 4 August 2019.  After this date, roadside rubbish will need to be placed out for collection in either official Auckland Council rubbish bags or a 120-litre rubbish wheelie bin.   After 5 August 2019, rubbish placed on the roadside in other bags or containers will be managed by Auckland Council as illegally dumped waste.

Claris Landfill and drop-off points

Why are you introducing charges to dispose of rubbish at the landfill?

Gate fees have been introduced at the Claris Landfill for some items to encourage everyone to do all they can to recycle and divert rubbish from landfill, so we achieve our goal of zero waste to landfill by 2040.  Up until now, waste disposal costs on Aotea / Great Barrier Island has been heavily subsidised by Auckland Council.  The introduction of gate fees for the disposal of some items at Claris Landfill will mean that people will begin to pay a contribution towards the total cost of disposal.  Auckland Council will still be partially subsidising waste disposal through regional rates.

What gate fees will apply?

Claris Landfill / Community Recycling Centre

Gate fees from 1 July 2019

Reusable Items

As accepted

Recyclables (Glass bottles, tins, cans, plastic bottles, cardboard)

Free

Refuse per tonne

$150 / tonne

Refuse 60 Litre Bag*

$5 each

Construction & Demolition (C&D) Waste

 

  • 60 Litre Bag*

$5 each

  • Larger loads by tonne

$150 / tonne

Clean Fill

Free

Green Waste / Untreated Wood

 

  • 60 Litre Bag

$3 each

  • Car boot

$20 each

  • Ute, trailer, van

$30 each

Tyres, car

$5 each

Tyres, light truck

$15 each

Tyres, truck

$60 each

TVs, Computers, Household electrical appliances (small)

$15 each

Whiteware

$15 each

Removing gas from refrigerators

$5 each

LPG gas bottles

$5 each

Unwanted motor vehicles

$35 each

Waste oil

Free if less than 20 litres

Household hazardous waste

Free if less than 20 litres

Commercial / Industrial hazardous waste

By prior arrangement

Septic Tank disposal waste

$60 / tank

 * Household rubbish in official council bags will be accepted at the Community Recycling Centre for no additional cost.

How do I dispose of my septic tank waste?

Septic tank waste will continue to be accepted at the Claris Landfill, as before. A disposal fee of $60.00 per tank will be charged at the Claris Landfill to the septic tank collector.  Please contact your collector/service provider to find out what additional charges may be applicable for the disposal of your septic tank waste.

Can I still drop off hazardous waste to the Claris Landfill?

Yes, household hazardous waste will still be accepted at Claris Landfill / CRC. Household hazardous waste (up to 20 litres) will be accepted free of charge. Commercial hazardous waste will not be accepted at the Claris Landfill.  If you need to dispose of hazardous waste from your business, or if you have more than 20 litres in volume, please contact Auckland Council on 09 301 0101 for advice on how best to dispose of it.

Why are the drop-off points around the island being removed?

The drop-off points at Port Fitzroy, Whangaparapara, Shoal Bay/Tryphena, and outside the Claris Landfill will all close from 1 July 2019.  This is to encourage everyone on the island to use the roadside rubbish and recycling collection services or take their rubbish to the Claris Landfill.  The removal of the drop-off points ensures that people are paying for their waste disposal costs fairly and equitably, whether they are residents or visitors.  There have also been ongoing issues with people mis-using the drop-off facilities and illegally dumping waste or not sorting and separating recycling.  When recyclable materials are contaminated with rubbish, they must be landfilled, rather than recycled.

Official Auckland Council rubbish bags will be accepted at the Claris Landfill / CRC during opening hours for no additional charge. If you are leaving the island before collection day (Monday), you can drop off your official council bag and separated recycling to the landfill / CRC. Waste may be dropped off to the landfill in other bags at a cost of $5.00 per bag. 

For properties that are sea or foot access only and do not pay a waste charge, instead of using the drop-off points, you will now need to purchase official Auckland Council orange plastic rubbish bags from the Aotea / Great Barrier Island Service Centre to dispose of your rubbish.  In terms of collection, please contact the Aotea / Great Barrier Island Service Centre so that we can assess options and make suitable arrangements for your rubbish collection.

Alternatively, private collectors are permitted to offer collections.  You can arrange a private waste collection service, at your cost.

Aotea Community Recycling Centre

When is the TipShop closing?

The TipShop will close on Saturday, 29 June 2019.  Quality, pre-loved goods will be accepted up until this time.  The reuse shop function will be one of the services offered by the new Community Recycling Centre.  The CRC will open on 1 July 2019, but the TipShop service will not be available immediately.  Goods will be accepted within a week of 1 July.  The official shop opening will be notified at a later date.

What is a Community Recycling Centre (CRC)?

Community Recycling Centres are facilities where you can drop off unwanted items and materials for reuse and recycling.  The aim is to reduce waste to landfill by reusing, re-purposing and recycling as much as possible.  The centre has a shop on site, which sells usable household and building materials. On Aotea, the CRC is responsible for all the recycling on the island.  Envirokiwi Community Enterprise, contracted to operate the CRC, will transport recyclables off-island for further processing and will also work to explore on-island uses for materials.

Where is the new CRC located and when is it open?

The CRC is now located at the Claris Landfill, 70 Gray Road.  The opening hours are: 

  • Winter (February to November):
    • 9am to 4pm, Monday, Wednesday, Friday and
    • 10am to 3pm on Saturdays
  • Summer (late December to early February):  
    • 9am to 4pm, Monday to Friday, and
    • 10am to 3pm on Saturdays
  • Sundays and Public Holidays (including Christmas Day and Good Friday): Closed.

Do I have to pay to drop things off at the CRC?

Recyclable materials such as clean paper, cardboard, glass, plastic, and metal will be accepted free of charge for all customers. Reusable items will also be accepted free of charge. Refer to gate fee details above, for more information.

Other waste services

Are there any changes to the roadside recycling collection service?

No, roadside recycling services remain unchanged.  Please continue to sort your plastic, glass, aluminium, and tins into your two, 60-litre yellow recycling crates. They’ll still be emptied every week on your usual collection day (Monday), along with your rubbish bag or wheelie bin.

What services will be available over the busy summer holiday period?

There will be a new ‘visitor-pays’ summer service running for seven weeks from the end of December 2019 to early February 2020.  Summer services will be available at Port Fitzroy wharf. A land-based drop-off point for boaties and visitors will be available at Port Fitzroy wharf. Fees will apply to incentivise visitors to sort and separate their waste.  Visitors will need to purchase a pre-paid council rubbish bag or be able to pay at the drop-off point for the on-island disposal costs. 

The Claris Landfill and new Community Recycling Centre will be open from Monday to Friday 9 am to 4 pm and on Saturdays from 10 am to 3 pm during the peak holiday period, except on public holidays.

If you are not on the island on collection day, you can drop off your official council bag and separated recycling to the landfill / CRC for no additional charge. Alternatively, private collectors are permitted to offer collections and you can arrange a private waste collection service, at your cost.

Will there still be an annual inorganic collection?

Yes, a new inorganic collection service will start in 2020 for properties that pay a waste charge.  The new service will be easier and more convenient.  You will be able to pre-book your collection online or by calling the Aotea / Great Barrier Island Service Centre.  You will be able to have unwanted items collected from your property, rather than placing them on the roadside.  This service is funded through a targeted rate for all rateable properties.  There will be no additional charge for this rates-funded service.

If you do not pay a waste charge, private collectors are permitted to offer collections and you can arrange a private waste collection service, at your cost.

What do I do with my unwanted organic waste?

If you want to manage your organic waste at home, you could set up home composting or a worm farm or bokashi bin.  For more information on these options, visit:  https://compostcollective.org.nz/Alternatively, your unwanted organic waste can be dropped off to the community gardens compost facility at Medlands, located next to the St John’s op shop, or to the community compost bin at Mulberry Grove School (check first to see what is and isn’t accepted).

Where can I take unwanted clothing?

Your unwanted clean, good clothing or household items can be dropped off at St John's Goodwill Op shop, Community Church, Medlands. A drop off and pick up facility for good, used clothing is also offered by the Aotea Family Support Group, behind the community hall at Tryphena.

If you have another question, please don’t hesitate to contact the Aotea / Great Barrier Island Service Centre on 09 429 0258 or the Auckland Council Customer Service Centre on 09 301 0101.