What you need to know
Here’s how it works:
1. Buy a tag from your supermarket checkout.
2. Write your address on the front of the tag, in the allocated space available, in a ballpoint pen to help prevent the tag from being tampered with.
3. When your rubbish bin is full, take your bin to the kerbside by 7am on your usual collection day. Attach the tag to the left hand bin handle so our collectors can see them. Some customers are using their old blue and yellow bins from before there were rubbish bins in their service area.
4. Our trucks will collect rubbish bins with a tag on your usual collection day.
1. Your rubbish collection days stay the same
Put your bin kerbside by 7am on your usual collection day.
2. Your old blue bin back works as your rubbish bin
If your old bin is broken or you need a new one, you can request a bin here.
3. Tags are on sale at supermarket checkouts
Pre-paid tags cost for $3.95 per bin tag for a standard bin (120L/140L). You can buy them at your supermarket checkout, dairies and petrol stations. Tags for larger bins (240L) cost $5.70. Tags for smaller bins (80L) cost $2.70.
4. Write your address on the tag before attaching it to your bin
Write your address on the front of the tag, in the allocated space available, in a ballpoint pen to help prevent the tag from being tampered with.
5. Attach the tag to the left handle
On the back of the tag the instructions explain how to place the tag around the bin handle. Each time you put your bin out; attach a tag to the left hand bin handle so our collectors can see them.
6. Tags are secure
Tags include security cut outs and a space to write your address. This means that someone who takes a tag off someone else’s bin won’t be able to use it for themselves.
*New RRP in place 4 November 2019
If you are in a rural area, check whether your property can continue to use orange bags or a bin or click here and search ‘collection day’.
If you are a rural property in Waitakere that would like to use bags, you will be able to buy from:
I don’t have a bin - what do I do?
You can request a new bin. Please click here to request a new bin.
Can I change my bin to a larger or smaller size?
Yes, you can. Click here.
When and where can I buy tags?
You can buy tags at supermarket check outs. You can also buy them at dairies and petrol stations, as well as Auckland Council service centres and libraries.
How do the tags work?
The tag works like an airport luggage tag – on the back of the tag instructions explain how to place the tag around the bin handle. Write your address on the front of the tag, in the allocated space available, in a ballpoint pen to help prevent the tag from being tampered with.
Attach the tag to the left-hand bin handle so our collectors can see them.
Do I need to put the bin out every week?
No. If your bin isn’t full you can wait until it is full before attaching a tag and putting it out. The new service is a ‘pay as you throw’ service.
Your rubbish and recycling bin collection days stay the same. Rubbish collections will continue to be available weekly (with a prepaid tag) and recycling will be collected fortnightly.
Will my rubbish bin be collected if I don’t put a tag on it?
No. Drivers will only collect Auckland Council bins with a tag. Please make sure you put a tag on your bin as there will be no option to pay for a tag later and trucks will not be sent back to collect bins put out without a tag.